21 Privé, or 21 Private to give it its English name, has been doing the rounds on the internet for a few years, now. Having recently
undergone a facelift, Ugambling decided that it was about time to have a look and see if 21 Privé has managed to stay ahead of the game
over the past years, or if time has not been so kind to this veteran online casino.
For a casino thats now over 4 years old, 21 Privé certainly doesnt look its age. A recent revamp has modernised the layout and given the casino a new logo. Purple is the colour of choice and is used in various shades throughout the pages of 21 Privé, giving it a classy feel thats not over-the-top. Far from one of the extravagant casinos one would find on the Vegas strip; this online casino feels more like an exclusive, members-only casino one may find in Monte Carlo. Ironically, despite the name of the casino being French, there is no French language options for players.
Noticing that the mobile casino is highlighted in the top navigation bar, we decided to load 21 Privé up on our iPhone (other brands of phone are also available) and see if it looked as good on there as it did on the desktop. Thankfully, we werent disappointed, as the casino retained all of its functionality and sharp branding on the mobile interface. The rest of this online casino is laid-out in a logical way, with a sensible menu for games categories to the left of the screen, and with promotions/winners lists visible but not intrusive.
Although 21 Privé doesnt make a song and dance about the games available, it certainly does compete with the best online casinos in terms of the choice available. Video slots fans will be the most satisfied, with a large and varied selection from no less than 28 different providers, including all the big names weve come to expect. This is complemented by a good selection of classic casino games, such as roulette, blackjack, poker, and other card games. Ugambling was a little disappointed by the selection of live dealer games (only 13) which we felt would have matched up well with the overall theme of 21 Privé.
Selections aside players have been provided with a good set of tools to locate their favourite games, with a thorough list of games categories to narrow down searches, while a drop-down list of providers and a search box will suit those who know exactly which games they want to play. The Jackpot Games section, at the top-left of the lobby was a nice touch, showing the jackpot total for each of the main jackpot games one at a time.
Our trip to the cashier desk well, we clicked on Cashier was very easy and straight-forward. There was a good selection of payment methods, including credit/debit card, bank transfer, Skrill, Neteller, PaySafe Card and Ukash. The minimum deposit amount of £/€20 may be a little high compared to some casinos, but it not uncommon and should not be any cause for concern.
Withdrawals require a slightly higher minimum value of £/€30 again, higher than some casinos, but not unusual and we found that our funds were received within 4 days of requesting them. The initial verification check was a little slow one the first account that we created, with it taking 3 days for 21 Privé to confirm that the photocopy of our passport was acceptable. The second account verification was dealt with much faster, with it taking less than a day for the casino to confirm that our account had been verified.
A common complaint from casinos managed by the group which operates 21 Privé is that any withdrawals of £/€100,000 or more may be paid in 10 equal instalments. Ugambling does not approve of such terms and believes that a players winnings should be paid in full if verification checks are satisfactory, however this should not be an issue for the vast majority of players who would be extremely lucky to win such an amount.
In the unlikely event that any issues should occur during your time with 21 Privé, there is access to a live chat service which is available 24 hours a day, 7 days a week. When we clicked the live chat button, we were promptly answered by a chap called Justin and, while we were unable to verify if this was his real name (the profile picture would win an award for most generic stock photo of the year), he was very polite and helpful just what youd expect from a good online casino.
Email chat is available, though telephone support is, sadly, absent.
21 Privé offers a run of the mill welcome package, as well as several other recurring promotions which would take far too much time to fully explain (well let any advertising banners do that job for us). Ugambling opinion of the vast majority of casino bonuses is that they generally do not represent good value for money to players, and we highly recommend that any bonus money is not accepted by all but the most casual of gamblers. Any players wishing to accept any promotional offers should be aware of the clause Wagering is 35 times the total of bonus money, deposit and free spins. Wagering must be completed before any funds can be withdrawn. Basically, if you deposit £/€100 and get £/€100 in bonus funds, youd need to wager (gamble) a total of £/€7000 before being able to withdrawe any winnings from the bonus funds.
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