Casilando Review

When a casino name is derived from 2 thirds of the word "casino", plus the word "land" and by adding an "o" on the end, we can't help but get the feeling that they're trying to be a little different. A relative newcomer to the online casino world, Casilando certainly flaunts its youth, with a slick modern appearance, but have the team behind this casino fulfilled their promise "to deliver a casino that's worthy of all you kings and queens out there"?

Welcome to the Ugambling review of Casilando, and please feel free to read-on for more information:

Interface

The layout of Casilando is about as up-to-date as can be possible; taking a rather minimalist approach so as not to distract too much from the gaming action. The "main" menu consists of 2 options - "Games" and "Promotions" - while a list of games categories runs horizontally below the enormous promotional banner at the top of the screen. "Enormous" is not an understatement, as it appears to take-up 70% of the screen - talk about ramming promotions down a player's throat!

Casilando
Casilando


Other than using the words "kings" and "queens" and adding a crown to the logo; it's not really clear what, if any, theme Casilando is trying to go for. A land of casinos, perhaps? It's not really clear, and the colour scheme doesn't help with that either - bright green and charcoal black. It's definitely not bad to look at but doesn't appear to have much in the way of brand identity.

Mobile players have come to the right place, as Casilando boasts an excellent interface when loaded-up on smartphones and tablets. Everything works very smoothly, and navigation is excellent - especially when played on a tablet device. We particularly liked all the search/filter tools were available on the mobile interface.

Games

There is a royal selection of slots available at Casilando which seems to be updated on a regular basis. While not afraid to place the ever-popular Starburst slot at the top of the slots list, this online casino also does a good job of highlighting the newest games available close to the to of the list. There is a decent number of games categories to search through, however; on the desktop version only, this brings us to the glaring issue with Casilando - there are no other games filters. Just a search box. This is very strange, given that mobile users are able to filter games by provider, and we can't fathom why desktop players would be given less functionality. Ugambling appreciates that a majority of players will be playing on mobile devices, but that is no excuse to omit the extra search tool from the desktop interface. Rant over.

Great selection of slots aside; there is also a nice selection of classic casino games, such a roulette, blackjack, and poker, alongside a small selection of live dealer games. Games providers at Casilando include NetEnt, Betsoft, and Microgaming, with many more that we won't list for the sake of keeping this review to a reasonable length.

Cashier

Casilando do not directly state how long withdrawals will take to process, however; Ugambling can confirm that we experienced a 2-day wait for our requested funds to be received into an e-wallet account. Verification checks were required to be completed before the casino would accept our withdrawal request, though this was a fairly quick and easy process - we simply emailed a copy of our passport and were informed that our account had been verified within the day. The minimum withdrawal limit was £20, which is pretty standard for an online casino.

Options for both deposits and withdrawals are satisfactorily varied, with all the major methods offered, plus a few of the more obscure ones for players who like to be a little different.

Customer Service

Casilando provides players with 2 methods for getting in touch; email and live chat. The Ugambling team sent a couple of emails to the casino support team, asking very simple questions, and received responses within 3-hours on both occasions. The email address, for those who are interested, is support@casilando.com.

Live chat is advertised as being a 24/7 service and, while we couldn't verify that it was available constantly through a 24-hour period, it was available every time we logged-in to the casino, with friendly, helpful staff who were happy to answer our questions. What more could kings or queens ask for in an online casino?

Promotions

In the "About Us" section, the Casilando team state that they do not focus on too many generic promotions of little value. Well, the promotions which are available are certainly as generic as they come and appear to be about as much value as many other online casinos at the moment. Players are always advised to check the terms and conditions before accepting any promotions and will find that Casilando imposes a wagering requirement of 35 times the bonus value before any winnings may be withdrawn. Ugambling has never considered casino bonuses as being great value, and those available at Casilando are no exception.

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Add to that the huge promotional banner, taking-up a large portion of the homepage, and it appears as though the team at this online casino have forgotten about the statement made in the "About Us" section.

Licensing

Casilando has the closest things to a royal seal of approval, in the form of gaming licenses from both the UK Gambling Commission and the Malta Gaming Authority. Both of these licenses are well respected within the gambling industry and can be seen by players as a mark of the casino's trustworthiness. The Malta Gaming Authority is particularly renowned for its dispute resolution procedures.

Conclusion

Sticking to the loose theme, which Casilando aims for, of royalty; this casino is not quite the state bedroom of a royal palace, but more of a guest room for visiting dignitaries. It certainly sets out with respectable aims of being a little different from many other online casinos, but we can't hep but feel that it's fallen short of them. There is no doubt that the interface is modern, and the game selection is up there with the best casinos, but little things like the lack of filters on the desktop interface and the generic promotions (despite a statement to the contrary) take the gloss off what could otherwise have been something special.

Fit for a king or queen? We're not so sure about that, but Casilando is certainly a fine casino for us regular folk.
Highlights

Highlights

Excelent on smartphones/tablets
Great selection of online slots
Quick withdrawal times
Lowlights

Lowlights

Missing search filters on the desktop interface
Standard bonus gimmicks
Not quite delivering on all of its promises

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