The first rule of Casino Club is, you do not talk about Casino Club. OK, so that may not actually be the first rule of Casino Club but,
for such a straight laced online casino, thats probably the only joke well be able to come up with for this review. Casino Club is
entering its 17th year of operation, making it one of the most established casinos on the web. While this introduction started off with
a fake quote, we would like to finish with a real quote from Casino Club,one that Ugambling will put to the test The best online casino in the industry!
Casino Club is about as straight laced as they come in terms of branding. No gimmicks, no mascots, no slang just an elegant logo set on a header in shades of red. Very classy. Navigation icons are smart and sensible, and the Latest Winners tracker, along the top, is very non intrusive. If it sounds like we dont have much to say about the look of this casino, its because there really is not much to it, other than a neat header section, with a grid of games below.
Weve also struggled to find much to say about the mobile interface for Casino Club. While this online casino is functional on a smartphone or tablet, it does have some minor glitches, such as menu items not quite displaying correctly, and the overall design is lacking in imagination or innovation. Onto the next section.
Here is where things start to get a little more interesting. Firstly Casino Club has a very respectable selection of exclusive slots and, while none of them are really going to set the world on fire, it does provide a point of differentiation from many of the other identikit casinos on the web.
Fans of classic and live dealer casino games will be very pleased with the selection available. 28 live dealer games are complimented by a further 71 classic casino games giving Casino Club a much better feel of a real casino than most of its peers. This leads us onto the really unique aspect of Casino Club.
Live Casino Tournaments, thats right; Casino Club is more than an online casino. It actually stages real live roulette tournaments in swanky surroundings, with big prizes up for grabs. These are more oriented towards German/Austrian players, however they are open to all member of Casino Club who are willing to travel. In this day and age where online casinos are ten a penny, the ability to meet up with real people for live tournaments is such a positive aspect of Casino Club, and one which Ugambling wish would be repeated more often with other online casinos.
Unfortunately, there is a downside to all the effort that has been put into the live tournaments and classic casino games, and thats the slots. The selection of slots really does appear to have suffered at Casino Club, as they only offer them from a small selection of gaming providers. This online casino is clearly aimed at the more traditional players.
Casino Club offers a standard selection of deposit and withdrawal methods, including credit/debit card, Skrill and Neteller. Although we are unable to verify the terms attached to deposit and withdrawals at live tournaments, we can confirm that there is a minimum deposit/withdrawal threshold of €10 for the online aspect of the casino, which compares very favourably with other online casinos.
Withdrawal times are a little slow when compared to Casino Clubs peers, with a standard ewallet withdrawal taking up to 4 business days. There are certainly other casinos with slower withdrawal times, however we would have expected a casino as focused on such high customer service standards to have a faster processing time, especially for ewallet transactions.
At no point during our time with Casino Club were we asked to provide any ID documents to verify our accounts, however a quick scan of the terms & conditions reveals that the casino reserves the right to carry out identity verification on accounts with cumulative withdrawal values of €2,330 or more.
Customer Service This is one area where Casino Club claims to really trump the competition. Face-to-face meetings at live tournaments aside; this is one of the few online casinos to still offer telephone support, a great plus point for anyone who still enjoys the human touch in customer service. Real-time support options are available between 08:00 and 24:00 (CET) which should be perfectly convenient for all but the most dedicated night owls, and Ugambling found the service agents to be very helpful with all of queries. All our emails to the support address were answered within the hour during the advertised service hours.
We really wish we could get excited about casino promotions, here at Ugambling, however we are yet to find an online casino which actually offers bonus promotions that are actually worthwhile. Casino Club despite its uniqueness is no exception to this. There is a selection of different promotions offered to players, ranging from welcome offers to reload promotions and, although the number of free spins and the value of the bonus money on these offers may compare favourably with other online casinos; we find the same old tried and tested bonus terms & conditions. Players should pay particular attention to the wagering requirements which Casino Club sets as 40 times the combined value of the deposit and bonus funds. Apply this to the slots welcome bonus (at the time of writing), and players taking maximum advantage of the welcome offer would need to wager €20,000 prior to being able to withdraw any winnings from the bonus.
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