If we had a pound for every time someone asked why the number 21 popped-up in casino gaming so often, we'd be... well, a few pounds better-off.
Anyway, for those who aren't quite sure as to the connection between the number 21 and casinos; it's because 21 is the sum of three sevens -
777 - which also happens to identify a jackpot. While we could continue to discuss the significance of this number in more detail, including
discussions of the "perfect trinity" and Lamech; we are acutely aware that this is supposed to be an online casino review so, with that in-mind,
here is the Ugambling review of Twenty One Casino.
There's a lot going-on when Twenty One Casino is loaded-up on the screen. Trackers, banners and categories all vie for position on the home page, set against a chalk-board background containing etchings of various casino paraphernalia - the logo looks interesting too. Despite so many different elements fighting for the player's attention, Twenty One Casino never really feels like an overload on the senses - more that its simply doing its own thing. If anything, the layout of Twenty One Casino feels like a well-laid out retail website, with the absence of direct game links from the homepage adding to this feel.
The uniqueness does not make the jump to the mobile platform, as we found the mobile/tablet interface to be functional but wholly unremarkable. Navigation is by means of a main menu along the top of the screen and games categories to the left-hand side. We were a little unsure as to why someone decided to have a "Casino Games" menu item and a "Table Games" menu item as, from what we could see, all of the games under "Table Games" are indeed "Casino Games" too. It's not us who design these online casinos, so we'll have to just shut-up and make do.
Returning to the theme of the introductory paragraph; players certainly should not be worried that the name refers to Twenty One Casino only having 21 games. There are a lot more than 21 games available at Twenty One Casino, with video slots fans likely to be the most satisfied by the choice on offer. Not only is there an impressive selection of slots available, but the team at this online casino have given players all the tools they could wish for to find their favourite games to spin on. A search box is complimented by a games provider filter as well as the ability to sort games by popularity, name, age and RTP. The latter of those sort tools was a particularly welcome feature.
Slots are complimented by a respectable selection of classic casino games (found under both the "Casino Games" and "Table Games" section, as we previously mentioned), giving Twenty One Casino a well-rounded selection of games. Live dealer games are a little lacking with a total of 13 available, so those players wishing to see real people may be a little disappointed. The team could have at least tried their best to give us 21 live dealer games, couldn't they?
The Ugambling team was so eager to start spinning-away on the large selection of slots, that we hurried through the registration process and went straight to the deposit screen. While Ugambling does not tend to focus much on the registration process at an online casino (they're practically all the same), we will note that the registration process for Twenty One Casino was quick and easy. Account verification was only requested prior to our withdrawal request being made and was equally as quick and easy - a scan of our passport, and our account was verified. The terms & conditions do state that accounts must be verified within 72 hours of a first deposit being made or before the first withdrawal is processed - whichever comes first.
Every popular payment method we could think of is offered at Twenty One Casino, ranging from credit/debit card, through to Skrill, Neteller, and Sofort. Players should be aware of the minimum withdrawal value of £/€20, and the payment pending period of 48-hours. This compares well with other similar online casinos. Payment processing times will depend on the method selected, and Ugambling would usually recommend an e-wallet payment method such as Skrill/Neteller for speedy payment processing. Our payments were received within hours of the pending period passing. The only exception to this is in cases where lucky players win jackpots in excess of £250,000, as such wins may take up-to 30-days to be paid.
Twenty One Casino clearly puts customer service high on their list of priorities. Not only was the person at the end of the live chat service (available 24-hours a day, 7-days a week, if you're interested) very friendly and helpful, but our emails to the support email address were all answered within the hour. It's very rare or us to ever experience any issues in which we need to contact a casino in an emergency, but it's good to know that someone is there to help when we really need it.
Not brave enough to join the small list of online casinos who do-away with "bonus" cash and "free" spins promotions - Twenty One Casino offers a selection of different promotions to tempt any players who may be that way inclined. Due to the ever-changing nature of casino promotions, we shall avoid too much detail in this review, and simply direct players to the casino summary information on this page, however; Ugambling can confirm that the promotions offered by this online casino are very much in-line with other similar casinos. Perhaps Twenty One Casino tries to be a little different in the naming of these promotions, though we're not quite sure how a promotion that's only available on a Monday and Tuesday can be called a "Hangover Bonus". We thought that Saturdays and Sundays would be the days for hangovers, though it my just be the case that the Ugambling team is too old-fashioned.
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